Terms of Sale (hereinafter referred to as the “Terms”)

What these Terms cover. These are the terms on which we supply our products to you, whether they are goods, services or digital content.

Why you should read these Terms. Please read these terms carefully before purchasing our products. These Terms tell you who we are, how we will provide you with the Products, how we can change or terminate the contract between us and you, what we do if there is a problem, and other important information. We recommend that you keep a copy of these Terms for future reference. By placing an online order with us via this website, you agree to be bound by these terms. If you do not agree to be bound by these Terms, do not purchase our products.

If you need to contact us regarding these Terms. If you have any questions regarding these Terms before placing an order, please contact our Hardware customer service team using the online chat tool on our website – we are available seven days a week from 9am to 7pm. All conversations can be made to customer service.

Definitions: The following terms have the meanings assigned to them below

Terms” means these terms and conditions in addition to any terms and conditions contained in the product description.

  • Product” means any of our products offered for sale on this website.
  • Product Description” means that part of the Website in which you provide certain terms and conditions relating to the Product.
  • Users” means the collectively users of this website.
  • Personal Information” means the details you provided to us when registering or placing an order.
  • We“, “Us” and “our” means Three Eights Trading Enterprise, It is a sole proprietorship established in the Kingdom of Saudi Arabia, and object registered office in Mecca, Saudi Arabia.
  • Website(s)” means this website trio8tobacco.com and any subsequent URL that may replace it.
  • Cookies” means small text files that our Sites place on your computer’s hard drive to store information about you and identify your computer.
  • You” means a customer or individual user of this Website.


Use of our products

We offer tobacco and smoking products. Our products are not risk-free as they provide the addictive substance nicotine. Pregnant or breastfeeding women or people with health problems should not use products containing nicotine. Only users of tobacco products aged 18 years and above who reside in cities where orders are delivered online in the Kingdom of Saudi Arabia can purchase products from the trio8tobacco.com. Upon registering and using the Trio8Tobacco website.com Each user must confirm that they are at least 18 years old. When you order a product, You are responsible for ensuring that minors do not use these products. We reserve the right to modify the offers on the products at any time and to permanently block some products. While we guarantee you that our products are made to high standards, However, you acknowledge and agree that you use our Products at your own risk.

Products Description

There may be additional conditions that you should be aware of. Each product purchased is sold according to its product description, which may specify additional terms relating to that product.
What you need to know about product descriptions on this site. We will take all reasonable care to ensure that all descriptions and prices of products appearing on the Site are correct at the time the relevant information has been entered into the system. Although we aim to keep the site as up-to-date as possible, information including product descriptions that appear on this site at a given time may not always reflect the exact situation at the moment you place an order. We cannot confirm the price of the product until your order is accepted in accordance with our order acceptance policy. We reserve the right to cancel the order up to the point of dispatch in the event of a pricing error. If this happens, we will refund you any payments.

Submit an orderRight to cancel

Place an order

How to place an order. To order products, registration and password-protected customer account are required. You must be at least 18 years old to do so. You must also enter your personal information accurately and keep your password confidential to ensure that it does not fall into the hands of any third party. Any disclosure to third parties of the password or any other access information to the Site is prohibited. You are obligated to accept these Terms before placing any order. You can place an order through the trio8tobacco.com. We accept credit and debit card payments. To comply with the law, we must verify that you are 18 years of age or older before placing the order.

How to accept your order. When you place an order for products, trio8tobacco.com will send you a confirmation email with your order details and proof of our acceptance of your offer. From that moment on, You have become part of the contract of sale. You are responsible for updating your address before placing any order. In the event that these conditions are not met when you use the site trio8tobacco.com, we reserve the right to cancel your order and block your access to the Site by closing your user account without notice.

When we cannot accept your order. We reserve the right to refuse or cancel your order at any time and for any reason.

Maximum Order. Unless otherwise stated on a maximum of one site, the device includes one account per site. trio8tobacco.com. Other products available to place an order on our site are not subject to unlimited maximum orders. We may amend the maximum quantity of products specified above at any time at our discretion.

Availability of products. We do our best to secure the best availability of products displayed on the trio8tobacco.com website. Same to you If a product is no longer available when you place an order, You will receive a message from the trio8tobacco.com informing you that your order will be delayed or canceled partially or completely. In case of delay, You have the option to cancel your order by contacting our customer service team through the channels listed on the contact page. However, We reserve the right to replace a part that is no longer available with another part of the same type (e.g.: The same piece is in a different color). In this case, You will still have the option to cancel your order if you do not wish a similar change.

Resale. It is strictly forbidden to resell products purchased on the trio8tobacco.com website.

Pricing. The prices published on the trio8tobacco.com website are inclusive of VAT at the applicable exchange rate. The prices published at the time of placing the order are the prices in force.

Payment. You can pay by credit or debit card (Visa, MasterCard or mada card). Your account will be debited once the order is confirmed. When the order is confirmed, the amount you paid may not be refunded to you unless you meet the terms of the “Right of Return” clause below.

We reserve the right not to offer certain payment methods and to indicate other available payment methods. In this case, We are not obliged to state the reasons for our decision.

We use an encryption system called Secure Socket Layer (SSL) and other approved encryption technologies and systems to ensure the security of users’ personal data.

Right to cancel

You have 7 days to cancel if you change your mind. By law, you have the right to cancel your online order within 7 days after receiving your order by contacting the Devices customer service team via the channels listed on the contact page. Products must be returned in their original packaging. Returns of individual products purchased as part of a package are not permitted. Consumer products such as appliances, which are not suitable for return for hygiene reasons, are not subject to a return or refund policy. For defective products, please refer to the warranty section below or contact the hardware customer service.
Avoid using products if you intend to return them. If you wish to exercise the right of cancellation, you are obliged to maintain possession and reasonable care of the Products. Do not use the products if you have decided to cancel the order. The transparent cover or labels on the Products must not be tampered with if you wish to exercise your right to cancel.
How to cancel. To exercise the right of cancellation, you must inform us of your decision to cancel the contract by notifying the Hardware Customer Service team and providing your order details, including your name, address, order details you wish to cancel and, where applicable, telephone number and email address. To cancel your order, contact Hardware Customer Service and provide the order details.
We will try to reimburse the amount you paid using the same payment method you used to pay for the items as soon as possible after receiving your cancellation notice. Provided that we have received the returned items or have received proof that you have returned them within no more than 7 days of receiving the order. The payment time period depends on the transactions of payment service providers and banks, which may vary from provider to provider. We may use another payment method to reimburse the amount you have already paid if you give us your consent. In any case, You will not incur any additional costs.
We guarantee a repayment for any item returned in accordance with this “Right of Cancellation” clause. Provided that all parts are returned in the same condition in which they were received. This means that the products must be in their original packaging and must not have been used or damaged.

Delivery & Returns

Shipping Methods

Shipping methods: Submit an order through the trio8tobacco.com website, It is based on your shipping location and the type of products you buy, You will have either the option of delivery or the option to purchase from the site in order to ship your order. You can make your choice on the options screen and proceed to complete your order.

Delivery terms

Delivery term. Once you have chosen the delivery option as the shipping method, placed your order and accepted it, we will dispatch the parts and aim to deliver them within three business days depending on your location. You will receive an email confirmation once your order has been dispatched. Delivery is limited to cities where orders are delivered online in Saudi Arabia.
Delivery times and times are not guaranteed and may change. It will not be compensated in the event of late delivery. You cannot choose a specific time for delivery or order delivery on a specific day. The delivery period set forth in these Terms applies to the first attempt at delivery only.

Delivery Restrictions. We require someone over the age of 18 to sign the delivery after verifying their age through official identity verification. Without this, we cannot complete the delivery and your order may be cancelled. Our customer service team will contact you to create a new order in case delivery fails. And we will only try three times to deliver the products to you. If the delivery is unsuccessful after the third attempt, then the order will be cancelled. Delivery times may change. If your order is delayed, we will provide you with a specific new delivery time. If delivery is delayed for more than 15 days, you can contact us to cancel the order and we will refund you.

Delivery charges.

We deliver products free of charge for orders valued at SAR 120 or more. For orders under 120 Saudi Riyal, A delivery fee of SAR 25 per order is applied. We may change the values specified above at any time.

Buy from the site

Depending on the location of your shipment and stock availability, You may have the possibility to choose to buy from the site as a shipping method if your basket only contains a system once you decide to choose to buy from the site (Click to Collect), You will be able to choose one of the stores listed on your options screen to collect your order. Once we accept your order, You can receive your order within 7 days during business hours. To collect your order, You will have to provide them with a QR code or order ID provided to you through the order confirmation email or through an SMS sent to the mobile phone number you used while registering on the trio8tobacco.com. Once you provide one of the above, you will receive a One-Time Password (OTP) on your registered mobile number. You will then share that password with the retailer to confirm your receipt. You will receive the invoice at the email address you provided during registration on the trio8tobacco.com. If you do not receive your order within 7 days, your order will be cancelled and we will refund you. If the product is not available for pick-up for operational reasons, the cancellation process will be completed and we will refund the amount in accordance with these terms.


Ensure that the devices are free from defects. Products are made to a high standard, and we do our best to make sure everything works perfectly so that you get the best possible experience with the products. All new appliances and electrical accessories purchased directly online come with a manufacturer’s warranty . Make sure your device is linked to your trio8tobacco.com account so that warranty details are always available. If you are not registered with the Internet and/or your device, You will need to provide proof of purchase to claim your warranty.

What is not covered by the warranty? Due to the nature of the product, This warranty does not apply to consumer products such as. Our warranties provide coverage against breakdowns and breakages during normal use. This means that when an error occurs in your product during the warranty period according to the warranty documentation, We will repair or replace it for free.

How does warranty work? The warranty offers coverage against defects. If your device or any electrical accessory stops working during the warranty period or appears malfunctioning, We will repair or replace the product free of charge. Please note that if we issue you a replacement product, the warranty period is not renewed and the remaining warranty period applies.
If you believe that the products have defects, Please contact our customer service for . We will diagnose you by phone or in person to identify the error and provide an alternative if necessary. If you are registered and your device is linked to your account, Your warranty details will be available and proof of purchase will not be required. If you or your device are not enrolled, You will need to provide proof of purchase before ordering a replacement.
If no similar product is available, We will do our best to make sure you are satisfied with the result. If you return a non-defective product to us, We may return the parts to you or offer you a replacement at your own expense.

What is not covered by the warranty? There are some specific exclusions to the warranty that you should be aware of before contacting us. The warranty does not apply to:

  • accidental damage, For example if your product falls
  • Consumables such as
  • If the product is used commercially or for commercial purposes
  • Wear and tear to the aesthetic appearance such as scratches, bends, corrosion or discoloration with the function of the product not affected
  • Any loss resulting from the inability to use the product or any loss in excess of the purchase price of the original part
  • Products manipulated or maintained by an unauthorized hardware retailer
  • Intentional damage or neglect of the product

Please note that the warranty is for the supplier or manufacturer and only applies to products purchased within the Kingdom of Saudi Arabia. The rights transferred under this warranty are in addition to it and do not affect all rights and remedies provided for in the consumer protection laws in the Kingdom of Saudi Arabia.

General Conditions

Personal Information

How we take care of your information. When you place an order over the phone or on the Website, we may ask you to collect certain personal information such as your name, email address, billing address, delivery address, phone number, products you have chosen and your password (“Personal Information”). Credit cards and other payments are processed by a third party and we do not retain payment information. We will treat all your personal information as confidential (although we reserve the right to disclose such information in the circumstances described below). For more information about what we do with your personal information, please read our Privacy Policy.

Subscribe to receive our communications. When you register with us, you have the option to decide whether or not you wish to receive communications from us about devices. By providing your consent, you agree that you will not object to us contacting you for any of the purposes set out in the Privacy Policy whether by phone, SMS, email or in writing and confirm that you do not intend and will not consider any of the foregoing to be a violation of any of your rights under applicable legislation.

Unsubscribe from receiving our communications. You can opt out of receiving our communications at any time by using the unsubscribe option at the bottom of each email we send you. Alternatively, you can unsubscribe by contacting Device Customer Service. Please note that by unsubscribing, you have unsubscribed from all means of communication.

Our commitment to disclose your information. You should be aware that if the police – or any other regulatory or governmental authority investigating suspected illegal activities – request that your personal and/or user information be provided, we may provide it.

Accuracy of information. Ensure that the personal information you provide to us on the Site is true, accurate, current and complete in all respects. You must notify us immediately of any changes to your personal information by updating the details while logging in to our website or by contacting the customer service team of Athat. We are committed to complying with all our legal and social obligations as a retailer of tobacco products. To achieve that compliance, we conduct a number of verification tests throughout the procurement and physical distribution process. By accepting these Terms, you agree to provide us with truthful and accurate information.

Compliance with laws

You agree to comply with all applicable laws, rules and regulations with respect to the Electronic Site and any transactions made on or through the Website.


We always strive to verify the accuracy of any information we place on the Website. However, We do not provide any guarantees, whether express or implied, Regarding its accuracy. The Site is provided to you “as is” and “as available” without any representation or representation and we make no warranties of any kind, whether express or implied, in connection with the Website or any transaction that may be made on or through the Website; Including, For example, but not limited to, The implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness or any implied warranty arising out of course of dealing, use or trade.
disclaim to the fullest extent permitted by applicable law any and all warranties of any kind, whether express or implied, Regarding products. This does not affect your statutory rights as a consumer nor does it affect your cancellation rights.
We will not be liable in contract or tort (including, For example, but not limited to, negligence), preliminary agreements or other representations (other than fraudulent or negligent misrepresentation) or as a result of or in connection with the Terms for: Any economic losses (including, For example, but not limited to, loss of revenue, profits, contracts, business or anticipated savings); any loss of goodwill or goodwill; or any special or indirect losses suffered or suffered by such party as a result of provisions relating to any matter under or in connection with the Terms.
We will not be liable for theft or misuse of products once they have been delivered to you. It is your responsibility to ensure that the Products are used by persons aged 18 and over.
We will exercise reasonable care, As much as we can, To maintain the integrity of the details of any order you place and any related payments, But in the absence of negligence on our part, We cannot be held responsible for any loss you may suffer if a third party has unauthorized access to any data you provide upon accessing or ordering from the Websites.

Independence of judgments

if any part of the Terms is held to be illegal, void or unenforceable for any reason, This provision shall then be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.


No waiver by us shall be construed as a waiver of any prior or consequential violation of any provision of these Terms.

Continued validity

Each provision of these Terms shall be construed as being applicable separately and shall remain in force even when a provision is unenforceable or enforceable for any reason and under any circumstances.

Overall Agreement

These Terms govern our relationship with you. We will notify you of any material changes to these Terms so that you have the opportunity to review those changes. Your statutory rights will not be affected by these Terms. Nothing in this clause limits or excludes our liability for any fraudulent misrepresentation or negligence.

Applicable Law and Jurisdiction

These Terms shall govern and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia. You irrevocably agree that the courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.